Free returns for 60 days! Buy a LiveFrame to always see your favorite outdoor locations.

Return policy

We want you to love LiveFrame. If you’re not satisfied, you can return it within 60 days of delivery for a full refund.

Eligibility

  • Returns accepted within 60 days of delivery.
  • Include the frame, power cable, stand, and any accessories.
  • Opened items are okay if kept in like‑new condition.
  • Proof of purchase (order confirmation or receipt) required.

How to start a return

Contact our support team and we’ll share simple instructions to send your LiveFrame back.

Refunds and exchanges

  • Refunds are issued to your original payment method.
  • Most refunds appear 3–5 business days after we receive and inspect the return.
  • Exchanges are available within the same 60‑day window.

This policy applies to purchases made on theliveframe.com.